Terms & conditions Delivery :

Organizing Delivery Times

• Delivery times for services:
  • For items prepared specifically for the customer, the delivery period required to complete the order will be coordinated.
  • Regular delivery times range from 2 to 5 days from the date of order confirmation, depending on the service chosen.
• We work from Sunday to Thursday during official working hours, excluding official holidays in the Sultanate of Oman.
• The delivery will be done by NOOL logistic company.

Delivery Address

• Please make sure that the delivery address is entered correctly and accurately, covering all areas in the Sultanate of Oman.

          Specifying Delivery Time, Processing Time, and Shipping Time (Depending on Type of Service)

Delivery address: the timing and method of delivery are subject to discussion.

• If the address changes during the processing time (for a prepared service), we can update the delivery address if it doesn’t affect the order delivery or delay. Contact our customer service team to assist with this update (if applicable). Otherwise, the order will be canceled, and a cancellation fee may apply.

Tracking

• You will receive a message via phone number (or as specified in your order)  once your order has shipped.
• In case of delay, we will contact you with updated information within 24 to 48 hours.
• If there’s an issue with your personal information, please contact us within 48 hours to resolve it.

Order Pickup

• You must complete your order by visiting the store if agreed upon at the time of purchase.
• Orders cannot be held for longer than the scheduled period